How to Care

Quality and Safety

What does quality mean? 

You know when you receive quality care. But when hospitals talk about quality, it has a very specific meaning. In the hospital world, quality refers to “clinical outcomes” or results.  When we talk about quality, we are talking about things we do that give our patients good outcomes, and what else we can do to improve our patients’ results.


How we achieve quality

While hospital quality measurements can be complicated, it is important to know how your hospital measures up. All together, these quality measurements paint a picture of the kind of care you can expect to receive while you are in the hospital. You can be certain that in addition to expert physicians and highly skilled staff, you will have access to the most current treatments, procedures, and medications available. You can feel confident in the kind of care you will receive in a hospital that receives high quality ratings year after year like HackensackUMC.
Some questions you can ask about quality:
If you are planning or preparing to have surgery or another procedure:
  • How many times have you done this procedure?
  • How often is this procedure done in this hospital?
  • Does this facility follow evidence-based processes of care?
  • Do you report your results to CMS (Centers for Medicare and Medicaid Services)?
  • How do your results compare with national averages?
  • What are the infection rates for this procedure in the last 2 years?
  • Have the infection rates gone up or down in the last 6 months?
The answers to these questions will give you a good idea about the quality of your hospital and your individual doctor’s performance. Remember—it is a good idea to see a doctor who has lots of experience with your particular problem.


How we are improving quality every day?

When we talk about improving quality, we are talking about the things we do that make a medical difference in the lives of our patients at the Joseph M. Sanzari Children’s Hospital.
There are certain key quality measurements that the government and CMS require us to track. But we go far beyond that. Regular team meetings with people from many different departments look at various aspects of our program and look for opportunities to improve. This kind of “cross-functional” collaboration has resulted in numerous quality and service improvements. We also follow patients after they are discharged to make sure that their outstanding outcomes are lasting ones.
At the Children’s Hospital, we specifically monitor processes and outcomes in the areas of
  • Patient satisfaction
  • Falls
  • Pressure ulcers
  • Pain
  • Catheter-associated bloodstream infections
  • Mortality
We also monitor other more specific things in various departments of our hospital to continually meet and exceed our goals of providing high-quality, efficient and compassionate care.
We encourage feedback from patients and their families and use it to improve the quality of our services, make the patient experience better wherever we can, and expand the services we offer to our patients so we can make sure we are meeting their needs. It is our goal to provide quality care not only while patients are in our hospital, but afterwards too.


You can help improve quality...

Quality improvement is an ongoing process, and you can play a part. It’s our job to keep your child safe, but you can take an active role by following these 5 steps:
  1. If you think something is wrong, say so.
  2. If you are not sure about anything, ask questions. If you don’t understand the answer, keep asking.
  3. Make sure you understand what will happen if your child needs surgery. Talk to all of his or her doctors and nurses. Tell them about any allergies or any concerns you have.
  4. Before you go for your procedure, make sure the nurses and staff have the right information about your
    child and the procedure.
  5. Let your doctor or nurse know if you have specific worries.


National recognition 

Awards and recognition matter. To us, they mean that we are accomplishing our goals for quality and safety. To you, all this means that you can feel sure that you are getting the very best health care that is available in the New York-New Jersey metropolitan area. What could be more important when it comes to your child?
The Joseph M. Sanzari Children’s Hospital continues to be recognized for outstanding healthcare. The fact that we achieve this recognition year after year means that we are meeting—and exceeding—the highest standards for excellence in medicine. The U.S. News & World Report rankings recognize the top 50 children’s hospitals in each specialty out of 183 evaluated hospitals. Only 89 hospitals were ranked in at least one specialty. We are proud of this recognition—because it acknowledges the outstanding work done by our world-class doctors, nurses, and support staff every single day.


Nationally recognized as a leader in healthcare

U.S. News & World Report 2014-2015 rankings
  • Joseph M. Sanzari Children’s Hospital was one of only 89 hospitals to achieve national
    ranking in at least 1 specialty
  • Ranked #44 nationally in Pediatric Neurology & Neurosurgery
  • HackensackUMC ranked #1 in New Jersey
  • HackensackUMC ranked #4 in the New York metro area 


Talk to a doctor about your symptoms or for more information 
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